Warranty & Guarantee
Every HydraKor order is covered from the day it arrives. Here is exactly what that means, in plain English.
30 days of peace of mind, on every order
If anything is not right in your first 30 days, the fit, the feel, or you simply changed your mind, we will make it right. Email our support team with your order number and we will arrange a return or a replacement, whichever you prefer. No long forms and no hoops to jump through.
The HydraKor Shield: 12-month warranty
For a full 12 months, your vest is protected against anything that fails in normal use: rips and torn stitching, a leaking bladder, broken zippers, buckles or straps. The Shield warranty is included free with every Duo and Trio bundle, and can be added to a single vest order at checkout.
How a claim works (takes about 2 minutes)
- Email us. Send your order number with a quick photo or short video showing the issue. That is all we need, it just helps our team confirm the fault quickly.
- We confirm. Our team reviews your claim, usually within 24 hours.
- A brand new vest ships right away. Once confirmed, we send a replacement immediately. You keep the original, there is nothing to package up or send back.
The fine print, kept short
The warranty covers the original purchaser and anything that goes wrong in normal everyday use. The only things it does not cover are lost or stolen vests and damage caused intentionally. That is the whole list.
Questions before you order? Reach us any time through the Contact page. We answer every message.